Monitoring Troubleshooting Guide

Solar Monitoring Offline & Communication Repair

Restore useful system visibility when an app, portal, gateway, Wi-Fi, or cellular connection stops reporting.

What the symptom means

Diagnose the cause before replacing equipment.

A monitoring outage can hide normal production or a real equipment problem. We separate internet and account issues from inverter, meter, gateway, and field communication faults.

Service note: Save account access details securely; do not publish serial numbers or login credentials in public messages.

Common signs

The app shows stale data
A gateway reports no connection
Some devices appear while others are missing
Production exists at the inverter but not in the portal

What a diagnosis should verify

Last successful report and account ownership
Local network or cellular connection
Gateway-to-equipment communication
Meter and inverter data consistency

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Request A Diagnosis

Send the equipment details and fault history before the visit.

Include photos, app screenshots, the installation address, and the last date the system worked normally.

Call (844) 787-6456